IT Help Desk Specialist (Part-Time)
GFG Peabody GFG Peabody Sussex, WI Sussex, WI Permanent Part-time Permanent Part-time $20 - $23 an hour $20 - $23 an hour 3 days ago 3 days ago 3 days ago Part-Time IT Help Desk Specialist About GFG Peabody At GFG Peabody, we take pride in our rich history, high quality custom metal coating products and our company culture! Our Mission is to improve manufacturing as a trusted global supplier and always be responsive to the interests of our employees, shareholders and the communities in which we operate.
Located in Sussex, WI, our company values Teamwork, Integrity and Action.
Join our team if you are seeking a culture that fosters teamwork in a relaxed environment, allows you the freedom to do your job without being micro-managed and strives for excellence each day.
With 40 employees, our environment has a family feel and provides an opportunity for each of us to make a positive impact on company success.
Learn more about our organization at:
gfg-peabody.
com Summary The primary focus of the Part-Time IT Help Desk Specialist is to provide technical support to internal end-users.
This includes assistance with PC hardware, software, basic networking and devices while providing exceptional customer service.
Additionally, the IT Help Desk Specialist may support projects, user training, procurement, and IT related documentation as needed.
Work Location and Hours This position will be located on-site at our Sussex, WI based facility.
It is first shift and part-time at 20 hours per week.
An ideal schedule would be Monday through Thursday from 9:
30 AM to 2:
30 PM.
Essential Duties and Responsibilities Main point of contact for users needing IT support regarding PC hardware, software, basic networking, and peripheral devices such as printers.
Ask targeted questions and guide users with simple, step-by-step instructions.
Conduct occasional remote troubleshooting.
Troubleshoot by testing options until you resolve an issue.
Help setup new workstations/laptops and customize desktop applications to meet user needs.
Direct unresolved issues to the IT Manager.
Follow up with users to ensure their systems are functional.
Report feedback and potential product requests.
Assist with e-waste recycling.
Support special projects as needed by the IT Manager.
Performs other duties as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires a High School diploma or equivalent.
Associate degree in Information Technology, Computer Science or related degree preferred.
1
years of related IT support experience in an office environment Hands-on experience with Windows OS environments and Microsoft Office/365.
Working knowledge on computer peripherals (printers/scanners).
Familiarity with Windows OS and desktop software installation and configuration.
Understanding of basic networking (ethernet and Wi-Fi).
Able to communicate with tact and professionalism.
Excellent teamwork, customer service and communication skills.
Action oriented with the ability to build and leverage relationships to accomplish goals.
Strong detail orientation including demonstrated ability to troubleshoot issues, review own work and verify details.
Self-starter with a continuous learning and improvement mindset.
Able to multi-task and prioritize effectively, while keeping cool under pressure.
Able to physically set up technology equipment and occasionally lift or move up to 40 pounds.
Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is primarily office based but will also support IT needs in our manufacturing shop.
The employee may occasionally be required to lift and/or move up to 40 pounds and will be responsible for physically setting up technology based equipment (laptops, desktop computers, printers, AV equipment, etc.
) Job Types:
Part-time, Permanent Pay:
$20.
00 - $23.
00 per hour Expected hours:
20 per week Experience level:
1 year Schedule:
Day shift People with a criminal record are encouraged to apply Application Question(s):
Do you have an IT related degree or certification? (preferred, not required) Education:
High school or equivalent (Required)
Experience:
IT Help Desk or related support:
1 year (Required) Ability to Commute:
Sussex, WI 53089 (Required) Ability to Relocate:
Sussex, WI 53089:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Located in Sussex, WI, our company values Teamwork, Integrity and Action.
Join our team if you are seeking a culture that fosters teamwork in a relaxed environment, allows you the freedom to do your job without being micro-managed and strives for excellence each day.
With 40 employees, our environment has a family feel and provides an opportunity for each of us to make a positive impact on company success.
Learn more about our organization at:
gfg-peabody.
com Summary The primary focus of the Part-Time IT Help Desk Specialist is to provide technical support to internal end-users.
This includes assistance with PC hardware, software, basic networking and devices while providing exceptional customer service.
Additionally, the IT Help Desk Specialist may support projects, user training, procurement, and IT related documentation as needed.
Work Location and Hours This position will be located on-site at our Sussex, WI based facility.
It is first shift and part-time at 20 hours per week.
An ideal schedule would be Monday through Thursday from 9:
30 AM to 2:
30 PM.
Essential Duties and Responsibilities Main point of contact for users needing IT support regarding PC hardware, software, basic networking, and peripheral devices such as printers.
Ask targeted questions and guide users with simple, step-by-step instructions.
Conduct occasional remote troubleshooting.
Troubleshoot by testing options until you resolve an issue.
Help setup new workstations/laptops and customize desktop applications to meet user needs.
Direct unresolved issues to the IT Manager.
Follow up with users to ensure their systems are functional.
Report feedback and potential product requests.
Assist with e-waste recycling.
Support special projects as needed by the IT Manager.
Performs other duties as assigned.
Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requires a High School diploma or equivalent.
Associate degree in Information Technology, Computer Science or related degree preferred.
1
years of related IT support experience in an office environment Hands-on experience with Windows OS environments and Microsoft Office/365.
Working knowledge on computer peripherals (printers/scanners).
Familiarity with Windows OS and desktop software installation and configuration.
Understanding of basic networking (ethernet and Wi-Fi).
Able to communicate with tact and professionalism.
Excellent teamwork, customer service and communication skills.
Action oriented with the ability to build and leverage relationships to accomplish goals.
Strong detail orientation including demonstrated ability to troubleshoot issues, review own work and verify details.
Self-starter with a continuous learning and improvement mindset.
Able to multi-task and prioritize effectively, while keeping cool under pressure.
Able to physically set up technology equipment and occasionally lift or move up to 40 pounds.
Physical Demands & Work Environment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position is primarily office based but will also support IT needs in our manufacturing shop.
The employee may occasionally be required to lift and/or move up to 40 pounds and will be responsible for physically setting up technology based equipment (laptops, desktop computers, printers, AV equipment, etc.
) Job Types:
Part-time, Permanent Pay:
$20.
00 - $23.
00 per hour Expected hours:
20 per week Experience level:
1 year Schedule:
Day shift People with a criminal record are encouraged to apply Application Question(s):
Do you have an IT related degree or certification? (preferred, not required) Education:
High school or equivalent (Required)
Experience:
IT Help Desk or related support:
1 year (Required) Ability to Commute:
Sussex, WI 53089 (Required) Ability to Relocate:
Sussex, WI 53089:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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